This article is proudly sponsored by Sentrics and features a discussion with Rick Taylor, EVP Strategic Development at Sentrics, and Joe Jasmon, Managing Partner at American Healthcare Management Group, which took place during the SHN BUILD Conference on November 15, 2023.
Senior Housing News: Joe, could you please provide some background information about yourself?
Joe Jasmon: I am the CEO of American Healthcare Management Group and a Co-Founder of Elevate Senior Living. Elevate aims to address the needs of both individual residents and the 16 million seniors who cannot afford high-end senior living options.
Senior Housing News: How is your organization leveraging technology to enhance the resident experience and improve staff efficiency?
Joe Jasmon: We have integrated technology into every aspect of the resident experience and staff operations. This includes using technology to educate and train staff and residents, monitor movements and safety, and coordinate schedules. We utilize Sentrics’ Engage, Ensure, and Enrich360 programs to maximize these benefits while maintaining a personal touch and face-to-face interactions with residents.
Senior Housing News: How are you using data analytics to enhance quality of care and what types of data are most relevant in senior living?
Joe Jasmon: Data analytics allow us to track behavioral and movement patterns, resident preferences, and changes in activity levels. This helps us fine-tune the resident experience, particularly around meal times. By identifying changes in resident behavior quickly, we can address potential issues before they escalate, improving overall care quality.
Senior Housing News: How can data analytics improve operational efficiency, and what has been the staff experience with these tools?
Rick Taylor: Data analytics should provide actionable insights rather than just raw data. By utilizing analytics platforms to serve up information in a user-friendly manner, staff can make more informed and efficient decisions. This approach enhances both the external and internal experiences for staff and residents.
Senior Housing News: Joe, are there specific metrics you track to evaluate the effectiveness of data analytics at the community level?
Joe Jasmon: Key metrics include tracking resident participation in meals, hydration levels, and activity engagement. Additionally, we monitor marketing and sales interactions to improve the move-in process and resident engagement. These metrics help us continuously refine our services based on real data.
Senior Housing News: What considerations do you have around privacy and security when collecting and analyzing data?
Joe Jasmon: Our internal data systems are secure and only accessible to authorized users, including family members. While there is always a risk of potential data breaches, we take precautions to secure data and prioritize protecting resident information. The majority of the data we collect is lifestyle-related and does not include sensitive medical information.
Rick Taylor: At Sentrics, data security is of utmost importance, and we partner with reputable companies to ensure the highest level of security for our clients’ data. By encrypting data and utilizing secure server farms, we work to safeguard sensitive information.
In conclusion, involving residents and their families in the data analytics process can enhance transparency and trust. By sharing data insights with families, senior living facilities can provide a more personalized and proactive approach to care. This collaborative approach can lead to improved resident outcomes and overall satisfaction.
