Algorithm story adds to industry scrutiny
A recent investigation by the Washington Post has brought to light concerns about the staffing algorithm used by Brookdale Senior Living, the largest senior living operator in the nation. The algorithm, known as “Service Alignment,” has been accused of exacerbating work shortages and underestimating the amount of care that older adults require.
According to the Post’s report, the algorithm led to understaffing at Brookdale communities, ultimately failing to address the complex needs of vulnerable seniors. The investigation was based on interviews with current and former employees, court records, and internal documents.
While Brookdale has disputed the Post’s findings, claiming that Service Alignment is used as a resource to guide staffing decisions rather than dictate them, concerns remain about the impact of algorithms on resident care.
This investigation is part of a series by the Washington Post called “Memory Inc.,” which aims to shed light on issues within the U.S. assisted living sector. It follows a previous story that highlighted cases of senior living residents wandering away from communities, resulting in tragic outcomes.
With increased scrutiny on the senior living industry, organizations like Argentum are emphasizing the importance of person-centered care and sufficient staffing levels to meet the needs of residents.
