In August 2024, online and video GP consultations hit a peak with 5% of patients being seen virtually, based on NHS England data.
An analysis by the PA news agency revealed that the percentage of GP appointments conducted via video or online increased from 1% in May 2023 to 5.2% by August 2024.
The number of in-person GP appointments decreased from 70.8% in October 2023 to 64.8% in August 2024.
However, phone consultations accounted for 26.1% of appointments in August 2024 and have remained consistent over the past year.
Dr. Rachel Ward, a GP and member of the Rebuild General Practice campaign group, emphasized that GPs are now seeing more patients than ever, with a total of 27.6 million appointments provided in August alone.
She highlighted the importance of retaining GPs, fair funding, and autonomy within the profession.
Professor Kamila Hawthorne, chair of the Royal College of General Practitioners, acknowledged the preference for remote consultations due to their convenience and flexibility. She stated that remote care is generally safe when supported by proper hardware and software.
The Department of Health and Social Care affirmed their commitment to offering digital appointments while ensuring face-to-face consultations for those who prefer them.
Furthermore, a report from the Health Services Safety Investigations Body raised concerns about underreported patient safety incidents related to online consultation tools used by GPs.
Overall, the shift towards digital healthcare in primary care continues to evolve, with a focus on improving patient access and safety.
