Watermark Retirement Communities partnered with Curana Health to bring a hospitality-style, concierge approach to resident care. Stephanie Boreale, National Director of Health Strategy at Watermark, emphasizes the positive experience and shift towards a holistic, wellness-based model.
Curana Health provides on-site physician services, virtual care concierge, and 24/7 clinical support, offering a range of benefits for residents. The Concierge+ model extends care with additional services like weekly Care Concierge visits, care coordination, and value-based gainshare opportunities.
Michael Emery, Executive Vice President of Senior Living at Curana, highlights the focus on wellness and engagement for residents to stay healthy and happy at home. This approach leads to improved outcomes and relationships, ultimately keeping residents healthier and at home.
Curana’s services create wins for operators, residents, and Medicare by preventing unnecessary hospitalizations and driving cost savings. Through data-driven insights, operators can track key performance indicators and measure the impact on residents’ well-being.
Statistics show significant reductions in hospitalizations, polypharmacy, and falls among users of Curana’s concierge services, showcasing the positive outcomes of this model. By prioritizing longevity and quality of life for residents, Watermark and Curana are successfully enhancing the senior living experience.
