This article is sponsored by U.S. Foods and is a summary of a discussion between Sean Rowe, President and CEO of MealSuite, and Tess Sutter, Manager of Menu Solutions at U.S. Foods, which took place during the SHN DISHED conference on May 17, 2024.
Rowe emphasized that technology is rapidly changing the way businesses interact with residents and staff. He highlighted the increasing interest in technologies, menu systems, and point-of-sale systems in recent months. He discussed the importance of internal due diligence and engaging stakeholders to ensure successful technology implementation.
On the other hand, Sutter shared her experiences with technology implementation, noting that while some projects have been successful, others have failed due to lack of ongoing support and engagement. She compared the process to going on a journey, like a hike to the mountains, where initial excitement may fade if ongoing efforts are not put into place.
Both Rowe and Sutter emphasized the need to maintain momentum and engagement throughout the technology implementation process. They discussed the importance of involving stakeholders, addressing concerns, and continuously supporting and engaging staff to ensure long-term success. By following these steps, businesses can avoid common pitfalls and ensure that technology initiatives are successful in the long run.
