The NHS App messaging service has proven to be a cost-effective solution, saving the NHS over £1.1 million in the past year alone. Sending messages via the app instead of traditional methods like text messages or letters has resulted in significant savings. With approximately 22.5 million messages sent through the app in 2023/24, the average cost of sending a text message at 5p per message has been avoided.
Users who enable notifications in the NHS App have their messages conveniently delivered through the app, eliminating the need for costly text messages and ensuring all patient communications are secure and easily accessible in one place. Dr. Vin Diwakar, national transformation director at NHS England, emphasized the benefits of the NHS App in not only improving patient convenience but also in saving the NHS money that can be redirected to frontline services.
With over 34 million registered users, the NHS App continues to add new features and functionalities, such as the ability to view GP health records, order prescriptions, manage appointments, and access health advice online. By encouraging more individuals to utilize the app for their healthcare needs, the NHS stands to make further savings on communication costs while enhancing patient engagement and convenience. Visit www.nhs.uk/nhs-app to learn more about how to register and make the most of the NHS App.
