Catholic Health Initiative (CHI) Living Communities is on a recovery journey, focused on reshaping the traditional senior living model. CEO Prentice Lipsey highlighted the organization’s efforts to normalize operations post-Covid, aiming to reach historical occupancy rates by 2023. Despite positive margins and improved occupancy, Lipsey predicts a two-year timeline for full recovery.
In 2024, CHI Living is prioritizing service alignment to meet residents’ needs, emphasizing proactive care and digital engagement. Lipsey envisions a ‘hub and spoke’ model for service delivery, mirroring trends in the industry. By leveraging technology and revamping existing services, CHI Living aims to revolutionize senior care practices and enhance resident well-being.
As part of the CommonSpirit health system, CHI Living is focused on educating the broader system on age-friendly practices and integrating services across various healthcare sectors. The organization’s key challenge lies in improving staffing, with a focus on recruiting mission-driven individuals to strengthen its culture and ensure a successful recovery.
