Mersey and West Lancashire Teaching Hospitals NHS Trust partners with Netcall to enhance patient engagement strategies
Mersey and West Lancashire Teaching Hospitals NHS Trust has collaborated with Netcall to implement AI-powered automation and customer engagement solutions. This partnership aims to revolutionize patient engagement strategies and streamline the overall patient experience.
By procuring Netcall’s Patient Hub and Waiting List Validation solutions, the trust seeks to empower patients to actively participate in their care. The Patient Hub tool enables patients to manage appointments, access health records, and receive personalized notifications, fostering a proactive approach to healthcare.
The Waiting List Validation solution within the Patient Hub allows patients to assess wait times and communicate treatment preferences, enhancing patient empowerment and engagement. This partnership not only improves patient care experiences but also aims to enhance staff capacity at Mersey and West Lancashire Teaching Hospitals.
Christine Walters, director of informatics at the trust, highlights the importance of this collaboration in prioritizing waiting list validation and improving patient flow for efficient care delivery. Netcall’s industry-leading solutions will support the trust in delivering exceptional patient care and operational efficiency, driving transformative healthcare experiences in the region.
Following the success of this partnership, other healthcare organizations like Royal Cornwall Hospital NHS Trust have also aligned themselves with Netcall to optimize referrals and offer patients greater control and convenience over their appointments.
