Survivors Express Outrage as Starlink Charges Unexpected Fees

Survivors of Hurricane Helene are expressing outrage after Elon Musk’s Starlink, a satellite internet provider, charged them $400 for what was initially promoted as a “free” service. With much of the affected areas still struggling to regain basic infrastructure, the unexpected fees have left many feeling betrayed.

A Lifeline in Times of Crisis from Starlink

After the devastating impact of Hurricane Helene, many survivors turned to Starlink’s satellite internet service to stay connected with loved ones, access emergency services, and coordinate relief efforts. The service was hailed as a lifesaver in areas where traditional infrastructure was wiped out.

Elon Musk himself had promoted Starlink’s involvement as a form of humanitarian aid, tweeting, “Starlink is here to help. Free service to affected areas.” For many, this initial gesture seemed like a beacon of hope.

Shelters and devastated communities across the region eagerly welcomed the satellite dishes, relying on them to stay informed during the chaos.

Unexpected Fees Cause Uproar

Despite the initial claims, survivors soon found themselves billed $400 for what was meant to be a free service. “I was shocked,” said Maria Rodriguez, a resident of one of the hardest-hit areas. “We were told it was free. We had no electricity, no water, but at least we could reach out for help because of Starlink. Now they want us to pay? It feels like a betrayal.”

Starlink’s website mentioned an installation fee, but the promise of “free internet” led many to believe this would not apply to those in the disaster zone. Survivors, many of whom have lost homes and livelihoods, are struggling to understand why they are being charged for what they thought was a gift of goodwill.